Welcome to FixMyAngel’s new Service System
Select the “register new account” link located below the login credential fields (if you already have an account with us for the online store, you may use the same information to create your service account, however you must create the new account). You will be prompted to enter in important customer information,such as your name, address and direct contact information.
Upon completing your registration you’ll be able to login with the username and password that you created. An email will be generated to your email account that you supplied during the registration process. Make sure not to forget your password!
Upon logging into the service system you will have 4 menu options:
- Create a new service ticket
- View existing service tickets
- Update your customer information
- Logout
Creating a new service ticket
Prior to sending in an item for service you will need to create a service ticket within the system for your package to be accepted. The information requested on this page is fairly straightforward and all related to your service inquiry. When explaining information (nature of the problem or special instructions) be sure to be thorough and supply as much detail as possible to expedite your service call. Although there is no grammar/spell checker, please be kind to use the modern English language when you fill out this form.
After filling out a ticket, you can now package up your equipment and send it on to FixMyAngel.
View my existing tickets
This link allows you to view the status of equipment that has been sent in for service. Markers, air systems and other service requests can be monitored here to see their status. This information is updated on a daily basis, so be sure to monitor it daily for updates. In other words, you can view the progress of your service job as it happens. Updates to the existing ticket will inform you if our technicians have received your equipment, if it’s being serviced, when it was serviced, and what its status is on shipping. This portion of the service ticketing system is designed to be so thorough that you’ll never have to wonder the status of your marker again.